NORSTAR Achieves "World Class"
Customer Satisfaction
97% Net Promoter Score
Based Upon Independent 3rd Party Research Firm Results
Independent Analyst Report
NORSTAR Atainas “WORLD CLASS” 96.7% Net Promoter Score
Highest Marks Ever Achieved
NEW YORK CITY—September 21, 2015—Based on the question “How likely are you to recommend NORSTAR to a colleague?” NORSTAR achieved a record-setting 96.7% Net Promoter Score (NPS), according to an independent post-implementation survey. NORSTAR has achieved a Net Promoter Score exceeding 95% percent for three years in a row. This is our best NPS yet.
“A Net Promoter Score can range from a low negative percent to a high of positive of 100 percent. An NPS of 50 percent or higher is excellent. I am not aware of many organizations even reaching the 80 percent range.”
More than indicating satisfaction with any single event, the NPS methodology measures overall customer loyalty. By gaining steadily in a three year period, NORSTAR has earned higher levels of customer loyalty each year.
About NORSTAR Networks
NORSTAR Networks, celebrating 28 years in business, is a Nationally recognized, award winning, voice and data solutions provider. In partnership with world leading firms, we deliver custom tailored solutions that drive business performance and lower your costs.
NORSTAR Networks was founded in 1987 as your one-stop-solution Network Services Provider. Through our partner network of global voice and data providers like Avaya, Cisco, Shoretel, Microsoft, Verizon and others, we bring you the best of both worlds. World leading technology backed by world leading customer satisfaction and local on-site emergency support.
We will custom design your communication network to deliver efficient voice and data services for your business. From start to finish, our focus is providing you with the most optimal solution at the lowest possible cost. Our team of Managed Services Professionals continue to monitor the health of your network 24/7 to maximize uptime for your most critical business resources.
You can trust us to provide you with value through telecommunications consulting, efficient service delivery and exceptional customer service. You can rely on our veteran team with vast years of industry experience to provide insight on how to get the best service and best value in the complex world of voice and data networks. Bottom line, we help you solve communications problems and save you money.
NORSTAR Networks has been recognized by VAR Magazine among the best nationwide in delivering world-class customer satisfaction. That’s why FORTUNE 500 Companies like Allstate, CBS, Century 21, Delta Airlines, Dial, FedEx, Merck & Co., Prudential, Red Cross, Waste Management and over 4,000 other successful firms trust us to manage their highly complex communications systems.
You can feel absolutely certain and confident too!
For more information call 800.228.1308
When disaster strikes... help can't wait. Our big concern was service and reliability. We quickly narrowed it down to NORSTAR and another major company. NORSTAR has responded. If I had the same decision to make again, I would make the same choice.
Margo Hillman, I.T. Director
American Red Cross
Our ROI with NORSTAR has been amazing. The entire Nortel system paid for itself in less than 10 months. NORSTAR saved us $259,000 and reduced our entire telecom budget by 40%.
Richard T. Reaman, CPA
KOVATCH, Inc.
Telecommunications is very confusing. NORSTAR provides emerging growth companies in effect with their own Telecom/IT department.
Bob Froberg, Director
VERIZON
Our service experience with NORSTAR has been outstanding. When we had problems with Verizon, NORSTAR technicians went beyond the call of duty to resolve our problem. We really felt the pride, dedication and personal commitment that each person had to serve us. They have a wonderful staff that represents the company in an extremely positive light by building lasting relationships with customers.
Terry L. Coombs, Administrator
American Red Cross
The value of our decision to be in a strategic partnership with Norstar has translated into $1.5 million net to the bottom line.
Lawrence A. Kamp, Division Controller
AMETEK Chemical Products