World-class customer satisfaction
This is our primary goal; it's an obsession. We rigorously monitor, measure and constantly strive to improve at all levels on a daily basis. Everyone is fully committed to go above and beyond to meet your needs — whether you are considering, implementing, or adding capabilities to an existing system
We’re with you every step of the way. Our wide array of services — from network assessment, to system installation, to infrastructure optimization — helps to ensure that your brilliantly simple system exceeds your expectations.
Plan and Implement
A great plan leads to a great experience. ShoreTel works with you and our Resellers to ensure that everything is considered. And that extends from assessing your current network capabilities to the final stages of system implementation, training and turnover.
If you have any questions, contact the Services team by email at cjohnson@norstar.net, or call 800-228-1308
Network Assessment
Our experience shows that a Network Assessment has a significant impact on end-user satisfaction. A network assessment helps to ensure that your infrastructure can successfully carry voice over IP (VoIP) and deliver the voice quality you need. As part of a Network Assessment, an engineer monitors the network over a number of days to identify any changes required to make your infrastructure VoIP ready. Among other factors, the Network Assessment determines that:
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The necessary network protocols and standards are supported.
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The infrastructure is architecturally compatible with VoIP traffic.
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Installed WAN technologies are compatible with VoIP.
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The network has the capacity to support the planned VoIP installation.
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Delay, loss, and jitter are below the acceptable thresholds for toll-quality voice.
System Design
The foundation of any successful communication system deployment is a sound design. ShoreTel Services has years of experience designing systems in a multitude of environments. We help address needs and concerns such as:
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Least-cost routing for outbound telephone calls to reduce long-distance charges.
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911 call-routing designed to ensure the correct first responder is called and accurate information is delivered.
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Complex call-routing requirements.
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Disaster recovery plan and support.
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Long-term capacity planning.
And through it all we apply our business continuity best practices for resiliency, high availability and disaster planning.
System Implementation and Upgrade
ShoreTel experts are available to provide either an initial installation service when your ShoreTel systems are first purchased or assistance when you chose to upgrade to a new ShoreTel software release. Experienced project managers and ShoreTel engineers help ensure all goes smoothly whether they assist remotely or are onsite for the process.
Integrated Applications
There are many ways to customize your environment so that it meets the precise needs and requirements of your business and your existing or planned environment. ShoreTel has a complete portfolio of applications that can be added to your unified communications and contact center environment. And we offer custom development as well. To learn more click here.
Unified Communications, Contact Center and Mobility Implementation
Our experienced engineers can assume responsibility for the entire implementation, freeing you to concentrate on other priorities and helping to ensure that system deployment goes flawlessly– on time and on budget. Expert project management coordinates call-flow design, implementation, configuration, equipment testing, turn-up, and training.
Special Projects
If you don’t see what you need, contact us. We can perform many specialized tasks and deliver custom projects on a time and material basis. We are here to help.
Training