Technology Solutions
Advanced Applications
Phone systems with Open APIs offer packaged and customized enhancements
Business Is Fueled By Information
Application integration can deliver on the promise of unified communications by tying organizational communications into core business processes. CRM, ERP, and applicant tracking systems are the repository and management instrument for business information; application integration serves as a force multiplier by weaving call record data, customer account information, and activity trends into reports that release their true productivity and analytic potential.
These innovative solutions help to increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction. The result is a more efficient and profitable enterprise, increasing the return on investment of both the communications platform and the customer's existing business applications.
Maximize Your Business Processes
Leverage your investment in CRM, ERP and other software by adding call reporting metrics
Business Is Fueled By Speed
Application integration helps businesses work smarter by supporting the kind of informed decisions that can vault a company into a higher operational level. But don't underestimate the power of more efficient work flows. When agents can save 20 seconds per call placed by using click-to-call, in-bound screen pops relate not just who's calling but why, or all records are entered automatically not haphazardly by hand - the incremental time savings and data capture become a quantifiable financial advantage.
ShoreTel's applications integrations work seamlessly and naturally. They require no additional training for users, who get on board quickly and use the tools intuitively. Adoption rates are important to generate necessary return on business process apps; ShoreTel raises adoption rates by automating processes and by providing enhanced, actionable metrics that encourage use.
The ShoreTel Advantage
ShoreTel's support of open standards include Open Application Programming Interfaces (APIs). Open APIs offer customers even more flexibility to integrate leading business process applications with their business communications systems, providing greater capabilities for system administrators and end users.
The programmatic interfaces available in the ShoreTel Innovation Network allow the creation of rich new applications and integrate the telephony features of ShoreTel's business communications system into central, back-office systems.
In addition, the ShoreTel Advanced Applications team leverages the ShoreTel phone system’s open interfaces to customize applications, and help organizations create unique solutions with maximum business value.
Because ShoreTel designs and develops a complete, end-to-end business phone solution—from the phones, to the IP PBX platform, to the call handling software, to advanced features of collaboration, mobility, and contact center—our application integrations are assured to be fully functional and optimized across all system touchpoints.