Download ​White Paper

 

Business Case for Integrated UC and Contact Center Solution

 

 

 

Are you losing customers who complain that they have to call your contact center multiple times before their issues are resolved ?

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​Are your customers frustrated by the inability of your contact center agents to communicate effectively with the rest of your organization?

 

Are you seeing a decline in customer loyalty and an increase in churn?

 

Then it’s time to look at truly unifying your call center with the rest of your organization, and selecting a contact center solution that meets the needs of your business. This white paper discusses the benefits of an integrated unified communication and contact center solution, and shows you how you can improve the intra-organization communications, including areas such as                                                                                                                                                                                                                  

• Appointment scheduling

• Eliminating bottlenecks

• Consolidation across multiple offices

• Self-service applications

• Skills-based call flows

If you’re looking to improve customer retention and significantly enhance the customer experience, download this white paper now.

                                                                                                                                                           

 

To speak directly with a Contact Center Expert Call 800-228-1308 or email bflanagan@norstar.net

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