Analyst Research

 

Nemertes’ annual study on IP Telephony/Unified Communications real-world Total Cost of Ownership finds organizations spending less on their on-premises IP telephony and UC deployments driven by competition between vendors and by improved knowledge among IT staffs. This paper provides the details on how vendor selection impacts ROI. In particular, ShoreTel delivers the lowest first-year and five- year costs against eight competitors and has the lowest operational costs for both, along with the lowest implementation costs for UC.