Building a Multi-Channel Contact Center
The traditional phone-based call center has evolved into the modern day multi-channel contact center, taking customer interaction from...
Determining the Right Phone System For Your Business
Although the adoption of cloud phones is on the rise, many businesses still choose to keep their traditional desk phones. At first...
How to Encourage Mobile Workers to Actually Use Collaboration Tools
Businesses who enable collaboration across their enterprise – by rolling out tools or cultivating a culture that values it – will likely...
Three Things to Consider Before Moving to Cloud Communications
Cloud-based technology is growing exponentially. Does that mean it’s time to get rid of your in-house PBX system and move to a...
SIP Trunks & UC Systems Security
White Paper SIP Trunks & UC Systems Security The appeal of Session Initiation Protocol (SIP) trunks as a means of connecting Unified...
Why Virtualize Your UC
Why Virtualize Your UC Virtualization has taken firm root from data centers to desktops at businesses of all sizes. In fact, 72 percent...